Returns & Exchanges
At Hayes London, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for all unworn and tagged items. If your new fashion piece isn't the perfect fit, our streamlined process ensures a quick and easy exchange or refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging, ensuring all designer tags remain attached and the hygiene seals are intact.
Ship It Back
Print your prepaid shipping label from the portal, attach it to the outside of your parcel, and drop it off at any authorized collection point.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing