Frequently Asked Questions
Everything you need to know about shopping with Hayes London.
How long will it take to receive my order?
Standard delivery within the UK typically takes 3-5 business days. International orders can take between 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, earrings and intimate apparel cannot be returned.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style team for advice.
Do you offer international shipping?
Yes, Hayes London ships to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna for eligible customers.
How can I track my package?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.